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Terms and conditions

No tickets will be sent to you. Your e-mail receipt is your written confirmation that the ticket(s) with the stated information has been booked with Color Line Cargo. Keep this information in a safe place, as you'll need it if you want to change/cancel the reservation(s).

Shipping documents or boarding cards will be issued at the check-in counter on the departure date. Generally Color Line Cargo does not give credit on shipment. For customers who have been given credit, the general term is payment due on the 14th the following month.

Any credit account or quoted rate may at the discretion of Color Line Cargo be withdrawn at any time. The withdrawal is valid for future consignments and notice will be given to the customer in advance.

Reservation terms:
Color Line Cargo reserves the right to cancel any sailing, in which case the passage money will be refunded in full. If it is necessary to make any changes to the schedule, dates, time, port of call or otherwise diverge from the published itinerary, Color Line Cargo cannot accept the responsibility for any loss or expenses incurred by the passenger. Color Line Cargo reserves the right to change the vessel described on this Internet site.

Vehicles with drivers must be presented and ready for shipment at least 60 minutes before vessel departure. (Sandefjord – Strömstad at least 30 minutes before vessels departure) Other cargo units must comply with the terms in the Conditions of Transport or special conditions in the respective ports.

No-show fee:
No-show fee is charged by Color Line CARGO for confirmed bookings that don’t show up before departure. To avoid the charge you have to cancel or change your confirmed booking 1 hour before the current departure.

Vehicle instructions:
Vehicle drivers are responsible for leaving their vehicles at the place instructed onboard the vessel. Likewise, vehicles must be left secured by the hand brake, in lowest gear as well as properly locked. All driving whether ashore or onboard the vessel is done at the driver’s own risk and without liability to Color Line, unless proof of negligence or fault on Color Lines part can be proved.

Securing of cargo:
All cargo on the vehicle or ro/ro units shall be properly secured according to sea transport regulations. All units shall be equipped with lashing hooks.

Extraordinary units:
For transport of extraordinary units, rates will be given on request. Sea freight rates for agricultural- and industrial machinery will be given on request. For units with a width of over 2,60 metres, a surcharge will be added on the sea freight:

  • 2,61 – 3.00 meter: + 25%
  • 3.01 – 3,25 meter: + 50%
  • 3,26 – 3,75 meter: + 75%
  • 3,76 – 4,25 m + 100%
  • For widths over 4,25 m, freight rates given on request

Dangerous Goods:
Firearms, ammunition, explosives or other dangerous goods are not allowed onboard without Color Line’s prior written approval. Dangerous goods are accepted according to IMDG regulations for freight on combined passenger and freight ships. Dangerous goods that comply with these regulations will be surcharged with an additional fee. Specifications referring to the IMDG code, UN-number, class number and packing group must be received before we can confirm shipment. Dangerous goods shall be labeled according to governing regulations, and the vehicle must bring a “Dangerous Goods Declaration” and a “Container Packing Certificate”, and be marked in accordance to the IMDG code.

Note: Dangerous goods declarations related to a booking must be sent to port of departure within 24 hours before departure. If Color Line receives declarations after 24 hours before departure, an additional fee of 250,- NOK will be surcharged. If the customer does not report that the delivered unit contains dangerous goods during check-in, there will be charged an additional fee of 750,- NOK.

Note: Empty uncleaned tank units are classified under the IMDG code.
If the customer willfully gives incorrect information regarding dangerous cargo, we reserve the right to take legal action.

High Value Transport:
For transportation of cash, bank notes or other forms of currency, bullion, works of art, precious or rare metals or stones, plate or other objects of a rare or precious nature, specie, bonds or other negotiable instruments, special conditions will apply. Such goods are accepted for carriage solely at the risk of the Shipper. Please refer to the document Disclaimer High Value Transport

Personal Valuables:
Personal items carried onboard such as cash or equivalent, bonds or other valuables such as gold, silver, jewels, art objects and similar items are not Color Line’s responsibility unless the items are received by Color Line for safe storage. It should be noted that storage in locked cabinets in the common area is not considered a part of Color Line’s safe storage.

Electric plug-in:
If the transport unit needs an electric plug in, it has to be advised at time of booking. The transporter is responsible for bringing the necessary cables. Flexible leads may be purchased from our freight expeditions.

Storage rent:
Units unloaded at our terminals may remain for an additional 2 days after the date of arrival, free of charge. Thereafter, storage for owners risk will be charged for each additional day.

Units accompanied by driver: the damage must be reported immediately to the ship’s officer. Units not accompanied by driver: the damage must be reported to the Color Line Cargo staff in charge at the terminal/quayside.
General cargo: see “Units not accompanied by driver”.

Change of vessel:
Color Line is entitled to perform the transport by use of a different vessel than stated at the time of booking.

Color Line is entitled to reject embarking drivers, or disembark the driver in case the person, according to the Captain’s judgment, is unfit for the voyage or may be dangerous for his/her own or other passenger's safety onboard.

Color Line AS will give admission to the terminals according to the requirements given in the ISPS-code part A. The following points state the minimum requirements for admission to the ISPS-controlled area:

  1. The driver shall carry a valid ID.
  2. Valid transport documents shall accompany the unit.
  3. Transport to the terminal shall be executed in a way that ensures that no unauthorized persons have had unnoticed access to the cargo.
  4. Transport to the terminal shall if possible be carried out without unnecessary delays. Unsealed or unlocked units shall not have been left without supervision.
  5. Any indication of unauthorized access to the cargo or the cargo unit shall be reported to the shipper and the consignee.
  6. When permission has been given to enter the controlled area the driver shall follow the requirements for admission and traffic on the ISPS-controlled area.
  7. It is assumed that the driver is aware of the above requirements and that the transport has been executed according to the requirements above. The driver must sign in at the entrance to the terminal and state that he will follow these requirements.
  8. The transporter/driver accepts that ISPS-inspection may be carried out on the unit without advance warning and must be willing to give the inspector access to the unit. The inspector shall in these circumstance present valid ID.

Color Line is Member of the Nordic Association of Freight Forwarders.
All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). As contracting party cf. § 3 B the conditions limit the freight forwarder’s liability for loss of, deterioration of, or damage to goods to SDR 8.33 per kilo and for delay to the amount of the freight, and for all other loss to SDR 100,000 in respect of each assignment (§ 21). As intermediary cf. § 3 C the freight forwarder’s liability is limited to SDR 50,000 in respect of each assignment and totally in the event of any one occurrence to SDR 500,000 (§ 24). For storage, the total liability is limited to SDR 500,000 for damage occurring in the same occasion (§ 25). Special attention is directed to the network clause (§ 2); claims against the freight forwarder are statute-barred after one year (§ 28); and the lien on goods (§ 14) applies to both current and previous claims.

For transportation of goods under Waybills, Bills of Lading or equivalent, the Norwegian Maritime Act dated 24 June 1994 No. 39 as amended will apply.

Color Line as carrier disclaims any liability that may lawfully be excluded under these rules.

With regards to passengers, including vehicle drivers and accompanied luggage, the Norwegian Maritime Act dated 24 June 1994 No. 39 as amended will apply, together with Color Line’s Terms & Conditions as provided in this form. For further information please visit and Carriers Liability for Passengers and Luggage.

Limitation of liability will be applicable for passengers as well as cargo goods in accordance with the above-mentioned Norwegian Maritime Act and NSAB 2015.

General Average is to be adjusted in Oslo according to the York-Antwerp Rules of 1994 and later amendments.

Claims of any kind against Color Line shall not be set off against any payment due to Color Line under these terms.

All claims will be considered in accordance with current transport terms and the Norwegian Maritime Code of 24.6.1994 no. 39. For further information please see Claims Handling and "Behandling av erstatningskrav".

All disputes/lawsuits arising out of the contact of carriage will be subject to Norwegian Law and may only be brought against Color Line AS, PO Box, 1422 Vika, N‐0115 Oslo, and be determined by exclusive jurisdiction of the Oslo City Court which the parties deem to be the forum adopted for the matter.

Color Line reserves the right to amend the prices and times listed at Color Line also reserves the right to amend prices due to fluctuations in currency rates (CAF), fuel prices (BAF), taxes and duties, and to change the travel plans and routes for all Color Line ships. For freight transport, the shipping line’s bill of lading conditions apply to the degree the bills of lading are completed. With respect to delays or operational disturbances, Color Line assumes no responsibility or liability for damages. Nor is Color Line responsible for any typographical errors in any of the articles on